Shipping FAQ
Shipping FAQ
- How Can I Trace My Order?
- How Do I Change My Delivery Address?
- What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
- Remote Areas - Delivery
- Is Shipping Included in The Prices?
FYI： 1.I am sorry.The time limit for logistics in Brazil would be in 120 days.Please actively cooperate with logistic for customs clearance and contact the post office.
2.We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
3.Affected by Covid-19, there will be some delay on the delivery.
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your TOMTOP account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to tomtop.com) Immediately!
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
| Shipping from Chinese Warehouse： | ||
| Airmail and register airmail | Area | time |
| United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-15 business days | |
|
Australia ,New Zealand, Singapore |
7-15 business days | |
| Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-20 business days | |
| Brazil, Russia, Mexico | 15-35 business days | |
| Other countries | 7-25 business days | |
| EMS | All countries except those listed below | 6-8 business days |
| Brazil and Russia | 10-25 business days | |
| Expedited Shipping*(DHL) | 3-7business days to worldwide. | 3-7 business days |
| Shipping from Local Warehouses: | |||
| Warehouses | Shipping Type | Shipping Time | Country |
| UK Warehouse | Royal mail | 5-12 business days | UK & Other EU countries |
| UPS | 3-7 business days | ||
| US Warehouse | USPS | 3-6 business days | United States, Canada |
| UPS | 2-5 business days | ||
| DE Warehouse | DHL | 3-8 business days |
DE & Other EU countries. |
| FR Warehouse | Express | 2-5 business days | France & Other EU countries |
| ES Warehouse | Unipost | 2-15 business days | ES & Other EU countries |
| Express | 3-7 business days | ||
The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Remote Areas - Delivery
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
Is Shipping Included in The Prices?
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
- Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.
- Choose shipping method after select the items
- Go to checkout. You will see the shipping cost:
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to tomtop.com!
